Powering business growth with technology
As Fontus Health Ltd grew, they faced challenges in managing their IT internally. Seeking expertise, they partnered with Moremicro to streamline their operations and improve efficiency. This collaboration has resulted in significant advances in technology and support for Fontus, allowing them to focus on growth and innovation.
The benefits of partnering with Moremicro include:
- Staying at the forefront of the healthcare industry by leveraging technological advancements and expert advice
- Improving response times and support, increasing overall team productivity
- Being able to focus on core marketing and product development tasks that build the business.
Fontus Health Ltd specialises in researching and developing innovative, cost-effective healthcare solutions aimed at improving patient outcomes. The company’s strong commitment to quality and patient care is achieved through significant investment in research and development, ensuring its products meet the evolving challenges of modern healthcare.
Challenges of increasingly complex IT
Like most fledgling start-ups every aspect of the business was managed internally by a small team, including the IT. However, it soon became clear that this approach was becoming problematic. Operational pressures meant that deadlines set for IT issues were often missed leading to internal frustration.
As the business grew and the sales team expanded, Co-Founder and MD Daljit Birdi quickly recognised that keeping IT in-house was no longer the best solution. “It’s so complex that you really need an IT expert who can recommend the right solution based on their knowledge of your business. What we need, what we don’t need. Internally, we couldn’t cope with the workload.”
He decided to enlist specialist help from an external provider for telecoms, Wi-Fi, broadband and general IT support.
Simple switching
After several years with the same MSP, an impending price increase and change of ownership prompted Fontus to review the market for alternatives. In late 2022, the company engaged with Moremicro to discuss its vision for the future and how technology could shape its growth.
“We trust our providers to come up with the best solution for us and not just upsell,” says Daljit. “In the past, we’ve found ourselves paying for things we didn’t even know about and certainly didn’t use.”
Having had his fingers burnt, Daljit was keen to ensure that the company only committed to what it needed. He found Moremicro to be a refreshing change.
“They listened to what we wanted and told us what was available. When I spoke to Sandeep and Sukhvir they were straight to the point. No fluff, no jargon, no complicated language. Just clear and to the point.”
“No fluff, no jargon, no complicated language. Just clear and to the point.”
Daljit Birdi, Co-Founder and MD of Fontus Health Ltd
“With a growing business, it’s important to invest in what’s needed now, run with it for 6-12 months and then review and upgrade if necessary,” explains Sandeep Bhopal, Moremicro Operations Manager. “After all, the last thing you want is a gap between what’s expected and what’s delivered. It’s not a good basis for building trust and a long-term partnership.”
Trust and long-term partnership are two factors central to Moremicro’s ethos.
Staying one step ahead
Daljit’s passion for his business is clear when he talks about Fontus’ products and future growth plans. With a laser focus on staying at the forefront of his industry, he recognises that harnessing the latest technological developments facilitates this.
He identifies that the importance of surrounding himself with experts is key. “If you’re not an IT specialist you don’t know what the most recent advances are, let alone understand how these can be applied to your business” explains Daljit. “This is the big difference I find with Moremicro. We work together to innovate and use technology to improve efficiencies that help Fontus stay ahead of our competition”.
“With a growing business, it’s important to invest in what’s needed now, run with it for 6-12 months and then review and upgrade if necessary,” explains Sandeep Bhopal, Moremicro Operations Manager. “After all, the last thing you want is a gap between what’s expected and what’s delivered. It’s not a good basis for building trust and a long-term partnership.”
Trust and long-term partnership are two factors central to Moremicro’s ethos.
“IT is fundamental to growth. But I leave my experts to advise on the technology that will help me stay ahead of the competition”
Daljit Birdi, Co-Founder and MD of Fontus Health Ltd
Staying competitive
With a firm focus on the future, Daljit often finds sparks of inspiration come from casual conversations with the Moremicro team. He’s always thinking how a new solution can fit into the bigger picture.
Fontus’ recent adoption of the Human Risk Management system is a prime example. Known for its cyber awareness training and phishing simulations the system includes an effective policy management tool. This has proved invaluable for Fontus to automate compliance reporting required by the industry regulator. Fontus saves valuable admin time through the creation of bespoke training courses and automated completion reports. No more repeated email chasing or messy spreadsheets. Plus, instant reports come audit time.
Like a lot of business owners he’s got his eye on the advancements in AI. Especially around operational efficiencies and workflows that help his team get new products to market quicker and sell more. “I’ll have Sukhvir calling me asking “Have you heard about x? What do you think about trying y?” says Daljit. “They keep us on our toes!”
Valued technical support
Since switching to Moremicro in November 2022, Fontus have been impressed with the response times and level of support provided to the whole team. Phones are picked up quickly. Technical queries resolved without hassle. Daljit particularly values how easy it is for anyone in the team to through to a support agent. They all know the number and know that regardless of who calls, their problems are sorted in an equally fast and professional manner.
Measuring value of the partnership
When it comes to evaluating the value Moremicro brings to the table, it’s boiled down into one simple statement. “I don’t worry” laughs Daljit. “IT is integral to what we do, but at the back end. I want to spend my time marketing and selling more products. This is what will move my business forward. Not worrying about hardware and choosing the right systems. Just having that off my shoulders in invaluable.”
He views IT spend simply as the costs associated with running a successful business. The value comes from the level of service that’s provided. The better the service the less hassle for the company. Both Fontus and Moremicro recognise a shared focus on delivering exceptional customer service. It’s a two-way street along the supply chain.
“I feel confident dealing with Moremicro because they get the results that we need – the problems solved.”
Daljit Birdi, Co-Founder and MD of Fontus Health Ltd
What advice would you give to fellow owners considering outsourcing their IT?
Daljit’s recommendation? “Surround yourself with people who know more than you in their specific field. The right IT is fundamental to growth. I leave my experts to advise on the technology that will help me stay ahead of the competition”.
He firmly believes that finding an expert who will work with you to understand your business is key. Once they know you, they’ll come with ideas and challenge you about how you’re doing something and why.
And finding the right expert? “Be prepared. Ask them questions you already know the answer to. See how they answer it and respect those who don’t know, but say they’ll get back to you with the answer”.
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