PRIVACY NOTICE

Moremicro is committed to safeguarding your privacy and personal information. This privacy policy outlines how we look after your data.

This version was last updated on 5th December 2024.

We are Moremicro Limited (registered in England and Wales under company registration number 09129696) and are the controller and responsible for your personal data (collectively referred to as “Moremicro”, “Company”, “we”, “us” or “our” in this privacy notice).

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact our data protection officer using the details set out below.

Our contact details are:
Moremicro Limited, Lyndon House, 14th Floor, 62 Hagley Road, Birmingham, B16 8PE
[email protected]

This privacy notice describes how your personal information is collected, used, and shared.

We may collect the following data about you:

• Your name
• Company name
• Company address
• Company email
• Company phone number, direct dial number, mobile number
• Company financial details
• Transaction data
• Information you directly provide us
• Information you provide on review sites
• Audio recordings taken during support calls
• Records of meetings and decisions
• Marketing communications preferences
• Device information including web browser, IP address, time zone, device type, some of the cookies that are installed on your device, page views, number of times you visit the site (when you accept cookies), duration of visit and referral paths
• CV and application forms if you apply for a job with our business.

We may collect this personal data when:

• You contact us directly via phone, email, letter or engage with us on social media
• You visit this Site by using cookies or similar technologies. View our cookie notice here
• You enter competitions, prize draws, sign up to an event or request marketing information
• You complete surveys we send you
• You review our services
• We receive data from third parties including data brokers, analytics providers (Google) and advertising networks (e.g. LinkedIn, Google).

We use the information that you have given us to understand your needs and provide you with a better service. We process your personal data under one of the legal bases defined in the UK General Data Protection Regulations.

• To fulfil our contractual obligations such as processing orders, responding to support queries, sending service information and invoices
• To respond to requests or complaints and keep a record of these communications. This is done under our contractual obligations and legitimate interests to ensure you receive the best service and understand how we can improve based on your experience
• Where you have enquired about our products or services, we process your data under our legitimate interests to reply to and keep records of these communications
• To keep you informed about relevant products and services via direct marketing – telephone, email or post – as part of our legitimate interests
• To send marketing communications based on your marketing preferences, for example where you have consented to receive marketing emails
• To collect information for market research purposes (surveys, feedback requests). These communications will not contain promotional information. It is in our legitimate interests to send such communications to improve our products and services
• To monitor use of our website as part of our legitimate interests
• To comply with applicable laws and regulations, to respond to a subpoena or other lawful request for information we receive, or to otherwise protect our rights.

We will process your personal data under consent or our legitimate interests when sending marketing communications (to grow our business).

Under the Privacy and Electronic Communications Regulations (PECR), if you are classed as a corporate subscriber, we may send you email communications without your consent. You can opt out of receiving marketing emails from us at any time. We may also contact you by telephone without your consent. We will not call numbers registered on the CTPS/TPS. You can opt out from receiving marketing calls at any time.

We may send you email marketing if you have requested information from us about our products or services, or agreed to receive marketing communications and have not opted out from receiving such communications.

We will not share your personal data with any third party for their own marketing purposes unless we get your express consent.

You can ask us to stop sending you marketing messages by emailing [email protected] or using unsubscribe links on the bottom of our emails.

We retain personal data for as long as necessary to fulfil the purpose for which it was collected, unless a longer retention period is permitted by law. Your data will be deleted when it is no longer required for processing purposes.

We are required to keep information about customers including contact, financial and transaction data for six years after they stop being customers.

Contact information provided as marketing information requests will be retained for 2 years after inactivity or 3 email bounces. Opt-out data will be retained permanently.

Under data protection law, you have rights in relation to your personal data including:

• The right to be informed
• The right of access
• The right to rectification
• The right to erasure
• The right to restrict processing
• The right to data portability
• The right to object.

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Our websites may include links to third-party websites, plug-ins and applications of interests. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. Once you have used these links to leave our site, you should note that we do not have any control over other website(s). Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. We encourage you to read the privacy policy of every website you visit.

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.